$600,0002011 – 2016
State Farm
5-year contact center lab infrastructure — scalable, secure call flow designs to streamline agent workflows and improve customer interactions.
More than $1M in delivered contracts for enterprise and government clients — every project scoped, deployed, and supported end to end.
Proven Track Record
5-year contact center lab infrastructure — scalable, secure call flow designs to streamline agent workflows and improve customer interactions.
Contact center portals for intelligent announcement management. Developed, deployed and maintained internal and external websites with security compliance.
Contact center optimization — call flow, business hours routing, skill group configurations, and prompt management with zero-downtime implementation.
DevOps infrastructure project: CI servers on GitHub with custom Python scripts to optimize workflows and improve deployment speed.
Migrated traditional fax to secure cloud-based eFax. Deployed 100 DID numbers with TLS v1.2 encryption for compliant document transmission.
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Start a Conversation →Certifications & Compliance
Certified for federal, state, and corporate supplier-diversity programs.
Federally certified woman-owned small business through the U.S. Small Business Administration.
Historically Underutilized Business certified by the State of Texas for public procurement.
Certified by the National Minority Supplier Development Council for corporate supplier diversity.
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